Popup window

Print this page

Withdrawal/Refund Policy

If after registering for a test you wish to withdraw your registration, you may do so by submitting a withdrawal request through your account before scheduling your test appointment.

If you have already scheduled your test appointment, you must first cancel your test appointment at least 24 hours before your scheduled testing time. Then, to withdraw your registration, you must submit a withdrawal request through your account.

If you withdraw your registration before you have scheduled your test appointment or if you cancel your test appointment at least 24 hours before your scheduled testing time and then withdraw your registration, you will receive a full refund of your test fee. Your refund will be issued by Evaluation Systems within four weeks of your request.

If you are absent from the test, you will not receive a refund or credit of any kind.

Your registration is valid for one year from the date of issue. If you do not schedule a test appointment and take your test within one year, or withdraw your registration within one year, your registration will expire and you will receive no refund or credit of any kind.